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Food Matters - You are what you eat.

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Shipping and Return Policy

Our warehouse is located in Chicago, IL (USA). All orders are placed before 2pm CST ship out the same day Monday through Friday. We use the following shipping methods to deliver your order to the desired address:

USA Domestic shipping

USPS First Class Domestic with Delivery Confirmation - $4.20 for a standard single DVD to anywhere within the United States. This price will increase with additional items. This shipping method includes delivery confirmation which you can track online. Orders shipped out using this method take within 5-10 business days to arrive.

UPS Ground with Tracking - $9.95 for a standard single DVD to anywhere within the United States but this price will increase with additional items. Orders shipped out using this method take within 3-7 business days to arrive.

International Shipping

USPS First Class International - $5.95 for a standard single DVD but this price will increase with additional items. Orders shipped out using this method take 7-14+ business days for delivery to Asia, Canada, Europe, and Pacific. Some countries due to tight customs regulations may take up to 21-30 business days for delivery. Please note this shipping method cannot be tracked.

USPS Express International with Tracking - $29.95 for a standard single DVD but this price will increase with additional items. Orders shipped out using this method take 3-7 business days for delivery to Canada and Europe, Asia and Pacific.

Where is my package?

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (including shipping charges). We are unable to re-ship orders that are returned to us as undeliverable. If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us.

Please double-check your address carefully when placing an order, we do not issue refunds or re-ship orders where addresses have been incorrectly entered upon ordering.


Refund Policy

Films & Books From The Food Matters Online Store

Food Matters maintains the following return policy for all of the Films & Books sold on this website. Refunds are issued under the following circumstances:

  • Your package has not arrived after 6 weeks and the address for the order was correctly entered
  • You are not happy with the product and it has been returned to our warehouse (minus shipping)
  • Your package is returned to our warehouse as undeliverable
  • Your DVD is damaged

Food Matters Consumables (Superfood Greens)

Food Matters maintains the following return policy for all of the consumables on this website. Refunds are issued under the following circumstances:

  • Your package has not arrived after 6 weeks and the address for the order was correctly entered
  • You are not happy with the product and it has been returned to our warehouse (minus shipping)
  • Your package is returned to our warehouse as undeliverable
  • Your product is damaged

Food Matters Juicers

Food Matters maintains the following return policy for all of the kitchen appliances on this website after attempting these trouble shooting tips. Returns or refunds, minus shipping, are issued under the following circumstances:

  • Your package is returned to our warehouse as undeliverable
  • You have a warranty claim 
  • Your goods arrive damaged

* Please note: We do not issue refunds for buyer's remorse


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