My credit card was declined

We occasionally have people with credit card issues and we have a solution for you. Some banks have card restriction on International purchases. Although Food Matters ships from our warehouse in IIlinois, Chicago, US and you are being charged in US dollars, our head office is actually located in Australia and have an Australian bank account. Your bank is likely recognizing this and placing a restriction on your purchase to protect you against fraud. From here you have a couple of options:
  1. Process your payment using PayPal (you can still use your credit card here as it goes through a different gateway)
  2. Contact your bank and give them permission to approve the transaction, you will then be able to place your order online with us using your credit card.

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