Frequently Asked Questions
Looking for a quick answer? Please see below for our Frequently Asked Questions
The online view is skipping, buffering or showing 'video not found' on my computer?
The online view is skipping, buffering or showing 'video not found' on my computer?
If skipping or buffering try the following:
Press play and then quickly press pause (not stop) for 1-3 minutes (longer if your have a slow connection) to let the interview get ahead of itself so it plays continuously through. Notice the white bar on the bottom left corner and watch the gray band grow to the right while you are paused. This is letting the film download or get ahead of itself so it plays smoothly for you.
If showing 'video not found' or if still not working try the following:
Close all tabs/windows except the online view window, refresh the window and try playing the film again. If this does still not work try restarting your computer, opening the browser, logging in and try again.
General notes:
With older versions of Firefox and Internet Explorer there may be a communication issue between the video file and the video player causing faulty playback. This could be regardless of your internet speed.
--To update to the latest version of Firefox: www.mozilla.com
--To update to the latest version of Internet Explorer: www.microsoft.com
--To update to the latest version of flash: www.adobe.com/flashplayer/
Our software will only let you watch the interviews on one computer at a time. If you have tried to watch on a second computer you will have to logout of the first computer and login to the second computer.
Are the online learning programs available on a physical DVD?
Press play and then quickly press pause (not stop) for 1-3 minutes (longer if your have a slow connection) to let the interview get ahead of itself so it plays continuously through. Notice the white bar on the bottom left corner and watch the gray band grow to the right while you are paused. This is letting the film download or get ahead of itself so it plays smoothly for you.
If showing 'video not found' or if still not working try the following:
Close all tabs/windows except the online view window, refresh the window and try playing the film again. If this does still not work try restarting your computer, opening the browser, logging in and try again.
General notes:
With older versions of Firefox and Internet Explorer there may be a communication issue between the video file and the video player causing faulty playback. This could be regardless of your internet speed.
--To update to the latest version of Firefox: www.mozilla.com
--To update to the latest version of Internet Explorer: www.microsoft.com
--To update to the latest version of flash: www.adobe.com/flashplayer/
Our software will only let you watch the interviews on one computer at a time. If you have tried to watch on a second computer you will have to logout of the first computer and login to the second computer.
No, the programs are only available as a download version at this time.
Are there subtitles on the DVD?
Yes, but English only at this time. More languages are coming soon.
Are there subtitles on the online view of the film?
No, only on the DVD.
Can I buy the DVDs at wholesale price and retail them at my screening?
Yes anyone can purchase our DVD at $12.48 USD per DVD on orders of 10 or more. You can purchase these directly from our website, all you do is enter the quantity and click re-calculate.
Can I call to place an order over the phone?
Yes, within North America please call 1-310-928-7710; within Australia the film is availiable at Brumby’s Books and DVDs call 1 800 628 823 (business hours)
Can I embed the Food Matters trailer on my website?
Yes, to embed the Food Matters trailer on your website or blog you can follow this link then copy and paste the embed code into your sites content management system. http://www.youtube.com/watch?v=r4DOQ6Xhqss
Can I show the film in my office/store/wellness center/retreat with the sound off and subtitles on?
Yes that is a great way to keep your clients entertained while at your place of business.
Can I show this film within my local community?
Yes, anyone and everyone can show Food Matters whether in their home or in a public venue provided they sign up with Brave New Theaters which is free to do. Click here: http://www.foodmatters.tv/_webapp/Screenings
Can I show your trailer at my office or work?
Yes
Do you have a grocery list or foods that you suggest to eat?
No, but we have a Detox and Rejuvenation eBook available that includes a 7 day meal planner. See more details here: The Food Matters Detox & Rejuvenation Guide
Do you have a money back guarantee?
Yes we have a 90 day money back guarantee on the DVD, online view and ebook (Detox and Rejuvenation Guide) and on our online learning programs (cancer, heart disease, mental illness and diabetes)
Do you have a poster I can print to help advertise my local screening?
Yes, click here to download http://www.foodmatters.tv/_literature_32576/Screenings_Poster
How can I make my local screening a success by getting others onboard?
Other screeners have approached their local health food store manager for support or help with advertising.
Contact your local health food store to see if they would be willing to help, donate or co sponsor the event.
You could also ask your local wellness centers to email their clients with news of the screening.
If you have an organic farmers market they would benefit from people seeing this film and they may want to help advertise your screening.
Even holistic dentists would be willing to support this film as it mentions harmful mercury fillings.
Local colon hydrotherapists might get on board as it mentions the benefits of detoxification through the bowels
How can I watch the first 20 minutes of each of the online learning programs (cancer, heart disease, mental illness and diabetes)
Contact your local health food store to see if they would be willing to help, donate or co sponsor the event.
You could also ask your local wellness centers to email their clients with news of the screening.
If you have an organic farmers market they would benefit from people seeing this film and they may want to help advertise your screening.
Even holistic dentists would be willing to support this film as it mentions harmful mercury fillings.
Local colon hydrotherapists might get on board as it mentions the benefits of detoxification through the bowels
Go to the Learning Programs tab on the homepage. Choose which program you desire. At the end of the page it will prompt you to watch “free trial” click on this.
How do I become an affiliate of Food Matters?
Please click here to sign up: http://www.foodmatters.tv/_webapp/Affiliates
How long is the film?
80 Minutes
I tried to order online and my credit card was rejected even though I have plenty of money in the account?
Your credit card company may be putting a block on your funds as the company that produced Food Matters, Permacology Productions, is registered in Australia and that may be enough for them to deem it a suspicious charge. You may have to call your credit card issuing company and tell them to authorize this particular transaction coming from Australia under (Food Matters) Permacology Productions.
If I purchase the online view for 4.95 USD how many times can I view the film?
You can view the film unlimited within a 3 day period.
Is the Detox and Rejuvenation Guide available in a physical book?
No, at this time it is only available as a downloadable electronic form.
Is the trailer available on the DVD?
No, but you can download a high res quicktime version of the trailer here: http://www.foodmatters.tv/LiteratureRetrieve.aspx?ID=32574
Is there a shorter version or snippets of the film available?
No
Is this film at my local library?
Some libraries around the world have ordered this film for their community, please ask your local branch to order this film for the community.
Is this film available to rent with Netflix or Blockbuster?
Yes, It is now available at NetFlix, Blockbuster and Amazon! Wholefoods coming soon!
What price am I allowed to charge for the DVD?
We ask that everyone honor the RRP Recommended Retail Price of 24.95 USD
Where can I buy this film in New Zealand?
Fill out a contact us form and we will send you a list of stores that carry the film in New Zealand.
Where did James and Laurentine study nutrition?
James and Laurentine thoroughly enjoyed and recommend The Global College of Natural Medicine which have many courses to choose from and also have correspondence courses. The website is www.gcnm.com
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